Frequently Asked Questions
Answers to the questions we're asked most often about our jewellery, delivery, payment and returns. Can't find what you're looking for? Contact us on WhatsApp at 0313-2766106.
About Our Jewellery
What is Glitze jewellery made of?
Our jewellery is made from premium stainless steel, and most pieces are finished with 18K gold plating. Each product page lists its exact material and finish.
Is Glitze jewellery waterproof?
Yes. Stainless steel jewellery can be worn while washing your hands, doing wuzu, showering or working out. To keep the gold finish bright for longer, we still recommend drying your pieces after they get wet and avoiding swimming pools and the sea.
Will it tarnish or turn my skin green?
Stainless steel does not rust or darken like brass or alloy jewellery, and it won't turn your skin green. Like all plated jewellery, the gold finish lasts longest when kept away from perfume, lotions and harsh chemicals. Read more in Does 18K Gold Plated Jewellery Tarnish?
Is it safe for sensitive skin?
Our jewellery is hypoallergenic and made from high-grade stainless steel, which is gentle on most sensitive skin. If you have a known metal allergy, we recommend checking with your doctor before buying.
Is this real gold?
No. Our pieces are stainless steel with an 18K gold plated finish. That gives you the look of gold at an affordable price, with far better durability than ordinary artificial jewellery. See Stainless Steel vs Artificial Jewellery.
How do I clean and care for my jewellery?
Wipe your pieces with a soft cloth after wearing, avoid spraying perfume directly on them, and store them in a dry pouch. For a deeper clean, follow our guide on how to clean gold plated jewellery at home.
Orders, Payment & Delivery
Do you offer cash on delivery?
Yes. We offer cash on delivery (COD) across Pakistan, so you pay the courier when your parcel arrives. Bank transfer is also available.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–6 business days after confirmation. Remote areas and busy sale or festive periods can take a little longer. Business days exclude Sundays and public holidays.
How much is delivery?
A flat delivery charge of Rs. 250 applies to parcels up to 0.5 kg. See our Shipping Policy for full details.
Do you deliver outside Pakistan?
Not at the moment. We currently ship within Pakistan only.
How can I track my order?
Once your order is dispatched, we send your tracking number on WhatsApp. You can track it on our Track Order page or on the Leopards Courier or Postex website.
Which courier do you use?
We ship with Leopards Courier and Postex. The courier assigned to your order depends on your location.
Returns & Exchanges
What if my order arrives damaged?
Contact us within 48 hours of delivery with clear photos and your order number, and we'll send a free replacement.
Can I exchange an item?
Yes. If the item matches its description but you're not happy with it, contact us within 3 days of delivery. The item must be unused and in its original packaging, and exchange delivery charges are paid by the customer. Full details are in our Return Policy.
Can I get a refund?
Refunds are available for damaged items where a replacement isn't possible. If you change your mind, you can return the item at your own cost and receive a refund for the product price (the original Rs. 250 delivery charge is non-refundable). See our Return Policy.
Still Have a Question?
WhatsApp us on 0313-2766106, email glitze24@gmail.com or message us on Instagram @glitze.co. We're available Monday to Saturday, 10 AM – 8 PM.